Terms and Conditions

Bookings and Deposits

We kindly request 24 hours’ notice of cancellation, no exceptions.

You are required to pay a 50% deposit on your treatment within 48 hours of making your appointment.

  1. When you book your appointment, we will send you a payment link. 

  2. You will need to pay your deposit within 48 hours of receiving the link.

  3. If you do not pay the deposit on time, your appointment will be cancelled.
    NOTE: We will try to let you know if are in jeopardy of having your appointment cancelled.

Appointments - arriving

We ask that you arrive 5-10 minutes prior to your appointment to ensure you receive the full treatment time allotted to you. If you are running late, the clinic reserves the right to cut your treatment short to ensure the therapist is on time for the following appointment.

Confirming appointments

We make every effort to confirm your appointment via text.

  • Please ensure you respond Y to the confirmation text.
    You can also call or text us at 0423 065 112 - or email clinic@dmksrc.com.au.

  • If you do not respond to our confirmation messages, your appointment will be cancelled to accommodate clients on the waitlist.

  • You will be notified if your appointment is cancelled due to a lack of confirmation.

Changes and cancellations

You can call, text or email your appointment change requests 7 days a week - whatever is easiest for you. We do not accept appointment change messages via social media.

  • If you RESCHEDULE 24 hours or more before your appointment, the deposit will roll over to your next appointment.

  • If you wish to CANCEL your appointment 24 hours or more before your appointment, you will be refunded via PayPal only. No cash refunds are allowed.

If you need to change or cancel your appointment please let us know ASAP. It makes an enormous difference to our business. 

Late cancellations

All cancellations require 24 HOURS NOTICE.

If you cancel your appointment within 24 hours of the appointment, it is considered a late cancellation.

  • If you need to cancel within 24 hours and we CAN fill your appointment slot, your deposit will roll over to your next appointment.

  • If you need to cancel within 24 hours and we CAN NOT fill your appointment slot, we will keep the 50% deposit.

  • If you cancel late twice, we will request a 100% deposit to secure any future appointments.

Treatment packages

Treatment packages can be changed but they cannot be exchanged for products or transferred to someone else. No further discounts are available on treatment packages.

Gift vouchers and promotional vouchers

  • If you are using a Gift Voucher, please note that 50% of the voucher value is held as a deposit.

  • If you are using a Gift Voucher and cancel late, 50% of the Gift Voucher value is forfeited.

  • Vouchers are not redeemable with any other offers or promotions.

  • Vouchers are non-transferable.

  • PROMOTIONAL VOUCHERS will be forfeited on late cancellations. No exceptions.

  • Promotional vouchers have a 6-month expiry date from the date of purchase.

Thank you for taking the time to read through our policies and understanding that they are in place to protect the interests of DMK Skin Revision Clinic and its therapists who strive to provide the best service and continue to educate ourselves to ensure you are always receiving the very best care.